Complaints & Feedback
How to Lodge a Complaint, or Provide Feedback
We welcome feedback - it helps us polish up our services and practices. If you’d like to lodge a complaint or provide feedback you can do so via the contact form adjacent.
What Happens After I Submit the Form?
We take complaints and feedback seriously.
Once we’ve received your form, our Director will look into the matter and be in touch with you within 7-10 business days.
Your Rights as an NDIS Participant
If you are a participant in the National Disability and Insurance Scheme, there are mechanisms in place to protect you. This includes making a complaint directly to the NDIA Quality and Safeguards Commission. You can read more about your rights and responsibilities here.